MedExcel Global Solutions, Inc. - Expert Solutions for Healthcare Institutions

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Our Specialties

Let MGS simplify the myriad solutions required by your healthcare and business practice through any or all of our core services.

Call Center Services

  • Customer Care and Technical support
  • Inbound and Outbound sales
  • Lead generation
  • Appointment setting

Information Management

  • Medical Transcription
  • EMR Data Entry and Conversion
  • Health Data Analytics

Revenue Cycle Management

  • Medical Coding
  • Medical Billing and Collection

Patient Services Management

  • Insurance Verification
  • Prior Authorization of Medical Procedures
  • Prior Authorization of Pharmaceutical Dispensation
  • Call Center Services

    Inbound and outbound telemarketing

    Telemarketing or Telesales is the most popular, dynamic, effective communications and marketing techniques of these days.

    Telemarketing services we offer involve interaction with the prospective customers for generating interest in products and services and also up-sell / promote and cross sell products to an existing customer base.

    We handle both Business to Business and Business to Consumer Telemarketing services with at most professionalism. We have a team of experienced Tele Callers with whom we deliver the outstanding Telemarketing services.

    Lead generation

    Simply generating potential customer interest for your products and services.

    The idea behind lead generation is to get in touch with the prospective customers and to create an interest in their minds relating to the company's product by highlighting its advantages and benefits.

    We believe in Qualified & quality leads and deliver it with our specially trained professional call center representatives. Our team will be provided with adequate product knowledge which helps them in generating leads and providing effective services to our clients.

    Appointment setting

    is crucial for any business, either new or traditional to develop and expand the business. We understand that appointment setting is much more than calling a list of phone numbers daily. Appointment scheduling brings the business prospects very near to you.

    Outsource your appointment setting services to us and concentrate on other business strategies. We at medexcel.com.ph, with our experienced customer service representatives execute the whole appointment setting task including fixing, canceling, re-scheduling appointments, just like a Virtual receptionist.

  • Information Management

    Medical Transcription

    MGS offers medical transcription in accordance with AAMT guidelines. General process flow:

    Dictation – use any digital device to record dictations, then upload the voice file to be sent directly to our web platform.

    Transcription – we retrieve your dictations and transcribe them into custom-designed reports, based on your templates.

    Editing – the completed transcript undergoes two levels of quality control audits.

    Delivery - secure, encrypted internet download via HTTPS and FTP.

    EMR Data Entry and Conversion

    MGS provides the expertise needed to convert your paper records into an electronic format so they can be easily accessible in your Electronic Medical Records (EMR) system.

    MGS' solution for the management of your records allows you to stay on top of HIPAA and other regulatory demands.

    Going electronic also gives you auditable proof of compliance.

    Health Data Analytics

    MGS Health Data Analytics integrates data results, giving you fast and easy access to comprehensible information that you can use to enhance the delivery of personalized, protocol-based and evidence-based patient care.

    Health Data Analytics includes the following strategies:

    Designing reports and data delivery methods.

    Developing metrics and key performance indicators (KPIs).

    Extracting and joining data from large, diverse data sets.

    Developing a centralized data solution across the business.

    Using data mining techniques to unearth hidden patterns and relationships.

  • Revenue Cycle Management

    Medical Coding

    MGS has the experience and the expertise to help you determine the best solution for your business, using either your medical coding system or our online platform to manage your files.

    Every member of our top level team possesses skills and expertise in:

    • Anatomy and physiology
    • Medical terminology
    • Basic computer skills
    • Analytical skills
    • Highly organized
    • Proficiency in technology
    • Knowledge of procedural coding
    • ICD9 and ICD10 training and certification

    Medical Billing and Collection

    As your practice grows, paperwork becomes cumbersome to manage. MGS medical billing and collection services can reduce workload saturation for your staff.

    • We keep your billing systems up to date with complex medical billing regulations

    • We use our expertise and focus to properly process claims quickly and accurately, so you get more out of your insurance payments.
  • Patient Services Management

    Insurance Verification

    Having been trained to work with government and private patient assistance programs, MGS’ team of insurance verification experts delivers timely verification of Medicare, Medicaid and private medical insurance benefits. By obtaining patient benefit information, we are able to determine insurance compatibility with your health-care programs.

    Value added services include updating and re-filing claims. When necessary, our team will coordinate with patients regarding their insurance benefits and medical provider program, or re-verify existing insurance coverage. We are also able to determine if an insurance benefit plan considers certain medical products appropriate based on patient need.

    Prior Authorization of Medical Procedures

    The MGS team is well versed in making prior authorization calls or pre-certifications, especially for medical procedures. We’ll let you know if the elected procedure is medically necessary for the patient and more importantly, if it will be covered and paid for by his health plan; otherwise, it becomes an added burden on your practice.

    The process can take as short as 10 to 30 minutes or the time it takes to call the insurance provider, to a few days or weeks if additional information is needed by the insurance provider’s prior authorization department, in which case you can check the status by logging in to our website.

    If the procedure does not meet the criteria for coverage or medical necessity, MGS stands ready to explore other options to assist you and your patient.

    Prior Authorization of Pharmaceutical Dispensation

    Beyond ensuring that all drugs are used as recommended by the U.S. Food and Drug Administration (FDA), our team can make prior authorization calls for drugs that require approval or a medical exception for coverage by a patient's health plan.